What's New

This section provides users with a quick overview of the changes to the UltraDNS Managed Services Portal, as well documentation updates to improve the user experience and simplifying your DNS management needs.

The table below displays the following details: 

  • The Release Date that the indicated changes were made to the UltraDNS Managed Services Portal, as well as any supporting documentation.

  • The Release Version number, that correlates with the Release Notes provided on the Support Portal.

  • The feature or function that has changed, along with the link to the corresponding section in this guide.

 

Release Date

Version

Description

January 7, 2026

2.30.0

  • The Backup Method feature has been added to SiteBacker Pool and Traffic Controller Pool. The Backup Method determines how UltraDNS responds when all primary records in a SiteBacker/Traffic Controller pool fail health checks. Refer to Backup Method Behavior for additional details and scenarios.

  • For existing SiteBacker/Traffic Controller pools, the Backup Method is automatically set based on the following pool configuration:

    • Pools with All-Fail records default to Backup Response.

    • Pools without All-Fail records default to Fail Close.

December 15, 2025

2.29.0

A functional update has been made to how multiple A Records & AAAA Records are created. Users can now choose to create individual A Records or AAAA Records—with the same hostname—instead of only choosing to create a pool. Previously, when a pool was created due to multiple records with the same hostname, only the last address—or the selected address—was used to create the record.

October 21, 2025

2.27.3

  • Fixed an issue where links to our Community posts about were not opening correctly.

August 27, 2025

2.26.1

  • The Automated Certificate Management feature is now available, and can be added to your account. This feature enables UltraDNS and DigiCert to fully automate certificate lifecycle management, including domain validation, issuance, renewal, and replacement when creating HTTPS Web Forwarding records.

    • When creating an HTTPS Web Forwarding record, the Use an UltraDNS managed certificate option creates the system-generated CAA, and Domain Control Validation (DCV) TXT records, as well as connecting to DigiCert CertCentral to generate a valid certificate to protect the redirect.

August 20, 2025

2.26.0

  • The UltraDNS Managed Services Portal now offers a Live Chat Support option, allowing our users to interact with our chat service and get real-time answers from our extensive knowledgebase of User Guide content, FAQs, and more, as well as being able to directly connect with a Customer Support representative.

  • We’re excited to share that UltraDNS now has a small visual refresh. As part of our ongoing alignment with DigiCert, you’ll notice a cleaner, more modern to our portal. All features, workflows, and functionality remain the same.

June 18, 2025

2.23.1

  • The Probe Value Limitations table has been added to the SiteBacker Pool page to highlight the minimum and maximum allowable values per Probe.

May 30, 2025

2.22.0

  • The Certificate Management feature is now available and allows users to upload SSL/TLS Certificates to their account. These Certificates Web Forward records to create HTTPS Redirects (To) to ensure secure, reliable, and efficient redirection of web traffic.

  • Web Forwarding and Account-Level Web Forwarding records now support HTTPS Redirects when an account has enabled the Certificate Management feature, and has provided an SSL/TLS Certificate for the Redirect.

  • The Notification Settings page has been updated to include the Certificate Management Notifications section, allowing up to 5 email addresses to receive system-generated emails when a Certificate is nearing its expiration date.

  • The Realtime Push Notifications section has been updated to include the SSL Certificate Changes and Web Forward Certificate Events as events you can get notifications for. These changes and events only apply for Accounts that have enabled the Certificate Management feature.

  • The Dangling DNS Records Report now supports exporting up to 20,000 records to a .CSV file.

  • The Groups Permissions section now contains the Certificate Management category under the Web Forwards.

May 5, 2025

2.20.0

  • The DigiCert CertCentral Connection feature is now available. This feature allows an UltraDNS customer to establish a secure connection to the DigiCert CertCentral service, which allows DigiCert to automatically manage Domain Validations.

April 1, 2025

2.19.0

  • The UltraDNS Dangling DNS Records feature has been enhanced with two new security checks: DCV (Domain Control Validation) records and HTTPS misconfigurations. These additions provide greater insight into your DNS footprint and help you avoid emerging security risks by identifying and mitigating risks associated with these additional checks.

March 12, 2025

2.17.0

  • The Dangling DNS Records feature is now available. This feature provides a report that is designed to scan for and identify hidden security gaps caused by a Dangling DNS (CNAME) record, which occurs when a CNAME points to a resource that is no longer active or claimed.

January 9, 2025

2.16.0

  • Users can now Export Record Details to a .CSV file while viewing a domain's records on the UltraDNS Managed Services portal using the Table View. The Export function will support any of the Filtering or Search filters that have been applied to the records display.

December 11, 2024

2.15.0

  • The Configuring HTTP Probe Headers feature has been added for both SiteBacker and Traffic Controller pools. Configuring HTTP Probe Headers allows you to tailor monitoring to your specific needs and allows you to test server configurations for accurate results and mimic real user traffic to improve monitoring accuracy.

  • The DNSSEC Settings section now allows for the account-level DNSSEC setting of KSK and ZSK Rollover values.

November 15, 2024

2.14.0

  • SiteBacker Pool and Traffic Controller Pools now provides the Restoration Delay field, that allows users to configure the failback delay duration (in minutes) for the pool. Previously, the Failover Delay field would control both the failover and failback delay duration.

  • The CAA Records type now contains two additional issue types:

    • issuemail - Authorizes the domain name owner to restrict the issuance of certificates that certify email addresses.

    • issuevmc - Authorizes the domain name holder to issue mark certificates for the domain.

  • MX Records now support multiple non-Null MX records with the same domain/host label.

  • A disclaimer has been added to the SAML page - "SAML and Multi-Factor Authentication (MFA) cannot be enabled together. MFA must be disabled at the Account Level and User Level before SAML can be configured and utilized by users."

September 26, 2024

2.12.0

  • The Table View on the Records Management page of the portal has undergone some visual and performance improvements.

    • The Filter on Type drop-down menu allows users to further organize and control how they view their records/pools, as well as offering an additional search parameter.

    • The Details column displays the pool's status with an easy to understand icon, as well a help file to indicate any additional statuses for the specific pool type.

    • If an Apex Alias record already exists for the account, it will be grayed out from the Add Record drop-down menu, as only one Apex Alias record can exist per Domain.

September 19, 2024

2.11.0

  • The Mandatory Multi-Factor Authentication (MFA) feature is now available, which allows an Account Administrator to make Multi-Factor Authentication Required for all users in the account. Users will be prompted to configure MFA on their next log in if they have not already configured it.

  • The DNSSEC KSK Key Rollover feature is now available. This feature automates the traditionally manual process of DNSSEC Key Signing Key (KSK) rollovers, reducing the time required for key rollovers from days to hours. It additionally helps to ensure that your DNS zones remain secure without unnecessary delays.

  • The Multi-Signer DNSSEC External Keys are now visible to those customers who have uploaded their external DNSSEC Keys for zones signed by an external provider.

August 22, 2024

2.10.0

  • The Contact Us page now includes contact information for Billing Services.

August 13, 2024

2.9.0

  • The Users (Accounts) tab now provides the Password Age (Days) column, which displays the duration since the password was last changed for the indicated user's account.

June 26, 2024

2.8.0

  • The Zone Volume Notifications function is now available! This feature allows you to monitor the Query Volume changes of up to five zones (domains) within your account and receive automated system-generated email notifications if the Query Volume exceeds a configured percentage of change. The Query Volume for a configured zone is calculated over the course of a seven-day average.

  • The Query Volume Notifications feature has been renamed to Account Volume Notification.

June 17, 2024

2.7.0

  • The Query Analytics Report can now return results for the HTTPS and SVCB record types, which can be enabled or disabled using the Select Columns option on the report page.

June 13, 2024

2.6.0

  • The Records Management page has been enhanced to offer a new Table View, which offers a streamlined and compact view of records and pools that have been configured. Additionally, record and pool creation has been simplified while using this view. Users can still choose to use the standard view if they wish.

May 15, 2024

2.5.0

  • We are excited to announce the launch of Community—a space designed exclusively for UltraDNS users to connect, learn, and innovate together on all things DNS. UltraDNS Community provides a platform to discuss DNS management, share experiences, and most importantly, get insight and feedback directly from a Support Team with over two decades of expertise and experience.

    • You can gain access to the UltraDNS Community by logging into the UltraDNS Managed Services Portal, and clicking the Community link in the upper right-hand header.

April 15, 2024

2.3.0

  • The Accounts page has a new tab for DNSSEC Settings, which allows administrators the capability to set default global DNSSEC values that once set, will be used for every zone signing, rollover, and resigning action for every zone in the account.

April 1, 2024

2.2.0

To enhance account security and integrity, we have integrated Single-Sign On (SSO) between the UltraDNS Managed Services Portal and our Zendesk powered Support and Knowledgebase center, which will prevent users from directly editing the primary or secondary email addresses for their UltraDNS accounts.

  • Users can no longer go to the My Profile section of their account, and update their Primary or Secondary Email Address.

  • Users and/or Administrative Users can no longer update a user's email address from the Accounts > Users section of the portal.

  • Users needing to update their email addresses can go to our Support center, and create a ticket to update their primary and/or secondary email addresses moving forward.

Users can now click on the Support Portal link in the UltraDNS Managed Services Portal and be taken directly to the Support Center and Knowledgebase.

February 24, 2024

2.1.0

The UltraDNS Managed Services Portal visual library has been upgraded, and users will notice visual improvements to various sections, including:

  • Improved high chart visibility on the Query Analytics Report page.

  • Improved Password strength meter when resetting a user / account password.

  • Cleaner alignment and spacing on report detail tables.

January 11, 2024

1.99.0

  • The following Reports have undergone various enhancements to provide our customers with increased reporting functionality.

    • Response Comparison Report – Hourly View

      • The Zone Name filter selector now allows 250 Zone Names to be selected, instead of the previous 100.

      • The Hourly version of this report can now return up to 31 days of results, instead of the previous 7 days.

    • Response Comparison Report – Daily View

      • The Zone Name filter selector now allows 250 Zone Names to be selected, instead of the previous 100.

    • Advanced Client IP Report

      • Export limit has been increased from 10,000 results to 100,000.

December 5, 2023

1.97.0

The Advanced Client IP Report and Host Response Report have been updated to support the following improvements.

  • Each report can now return up to 31 days of results, instead of the previous 7 days.

  • The Zone Name filter selector now allows 250 Zone Names to be selected, instead of the previous 100.

November 16, 2023

1.96.0

  • SiteBacker Pools and Traffic Controller Pools can now be created using AAAA records.

    • SiteBacker and Traffic Controller Pools cannot contain both A and AAAA records. Separate pools will need to be created to support each of these record types.

October 2, 2023

1.95.0

September 20, 2023

1.93.0

  • The Vercara, LLC. address on the Contact Us page has been updated to display the new headquarters address.

August 23, 2023

1.91.0

  • The following updates and changes have been made to the Query Analytics Report Report (both Zone level and Host Level), and the Advanced NXDomain Report.

    • The Zone Name filter selector now allows 250 Zone Names to be selected, instead of the previous 100.

    • The Export option now returns 100,000 results, instead of the previous 10,000.

  • The Advanced NXDomain Report has been updated to now return up to 31 days of results, instead of the previous 7 days.

August 9, 2023

1.90.0

July 24, 2023

1.89.0

  • A copy icon has been added to the Realtime Push Notifications - Configure Channels and Events to quickly copy the JSON sample details.

  • An update has been made to Simple Monitor / Failover Pool notification function. Email notifications are not sent to the Primary / Secondary email address for the account. Instead, they are sent to the Zone Owner's (the user that created the actual Zone/Domain) email address (found in their My Profile section).

June 29, 2023

1.88.0

  • The Realtime Push Notifications feature has replaced the previous Telemetry System Connection feature. The Realtime Push Notifications operates in the same way, allowing users to configure up to three Webhook URLs to receive real-time notifications from the UltraDNS Managed Services based on the configuration of channels and events that you select. This feature is more streamlined than the previous Telemetry System Connection feature, offering users greater flexibility and control over their notification preferences.

May 30, 2023

1.87.0

  • For those accounts that have the UltraDNS2 feature enabled, the Usage Summary Report will display two new columns: Query Responses UltraDNS, and Query Responses UltraDNS2. The addition of these new data fields provides our UltraDNS2 customers with an easier and more concise view of their query volumes across both active networks. (UltraDNS2 Enabled Report Details)

  • A new Notification Settings is now available – Notification Settings. This new feature allows Owners or users in the ADMINISTRATIVE group to configure up to five email addresses that will receive system generated emails whenever the account’s DNS query volume exceeds the configured threshold percentage value of the account’s contractual query volume limit.

May 18, 2023

1.86.0

The Administrative Roles feature is now available, which offers two new optional security groups: SECURITY-ADMINISTRATION and DNS-ADMINISTRATION. Along with the Owner, and ADMINISTRATIVE users, additional features are now available to users in these groups, which are designed to give Account Administrators (or Security personnel) a way to manage and enforce the security preferences and guidelines for ALL users that have access to an account, regardless of additional accounts or permissions they may have.

  • Security Preferences - An additional section on the Account Info page that allows account wide security preference configurations, that can apply to all users within the account.

  • Users - Reset a user's password, Deactivate (Suspend) a user's account, Activate a user, and Edit a user's details.

February 27, 2023

1.81.0

  • The Symantec VIP Two-Factor Authentication (2FA) service is no longer supported on the UltraDNS Managed Services Portal. Instead, we have implemented the usage of a QR Code-based 2FA design. You can refer to the Logging In section to learn more.

    • For those accounts with Symantec 2FA enabled, on February 27th, the feature will be disabled, and users will be required to change their password upon logging in, as the default Username and Password authentication process will be enabled on the account.

  • For those accounts that have the UltraDNS2 service enabled, a bulk Add/Remove feature has been added to the Domains page. This feature allows multiple domains to be removed from, or added to, the UltraDNS2 network in a single operation. Additional information can be found on the Domains page.

January 11, 2023

1.78.0

  • The Query Analytics Report Reports section now displays an additional filter drop-down menu if an account has UltraDNS2 enabled. The filter allows users to retrieve the Query Analytics Report data for the following Zone types:

    • ONLY UltraDNS zones

    • ONLY UltraDNS2 Enabled Zones

    • BOTH UltraDNS & UltraDNS2 Zones

  • For UltraDNS2 enabled accounts, the Domains page will display an UltraDNS2 column. A drop-down menu will allow users to toggle the view of the Domains list between those UltraDNS2 enabled zones that are Active, Inactive, or display All of the zones for the account.