Live Chat Support

The UltraDNS Managed Services Portal offers a live chat support option, allowing our users to interact with our chat service and get real-time answers from our extensive knowledgebase of User Guide content, FAQs, and more.

On the UltraDNS Managed Services Portal, the chat icon is displayed in the bottom right-hand corner. Once you open the chat you can begin asking your questions, or immediately click the option to speak to an agent.

 

 

Additionally, Monday through Friday, between 8am - 8pm est, users can request to interact directly with an UltraDNS Support Team agent via the Live Chat service. After connecting with a Support agent, a support ticket is opened to track your questions and is only closed once all your concerns have been answered. Once the ticket is closed, you're emailed a transcript of your conversation for you refer back to if you have additional questions or encounter the same issue again.

Our Customer Support agents look forward to helping you resolve any of your DNS needs.